At eSIM Travel World, our ultimate goal is to keep you seamlessly connected across the globe. However, we recognize that unexpected travel disruptions or technical glitches can occur. This Refund Policy explains the specific circumstances under which we can process refunds for eSIM profiles bought through our platform.

1. Refund Eligibility Conditions

We grant refunds under the following specific situations:

A. Unused eSIMs & Order Cancellations

You qualify for a full 100% refund provided that:

  • The purchase was made directly via https://esimtravelworld.net/.
  • The eSIM has never been installed on any phone, and the QR code remains unscanned.
  • Absolutely zero data has been consumed from your purchased plan.
  • Your refund claim is submitted within 30 days of the original purchase date.

B. Technical Glitches & Network Outages

Should you experience an inability to connect due to our system errors or local network failures, a refund may be granted if:

  • You reach out to our customer care team at [email protected] to report the problem while you are still located in your travel destination.
  • You supply adequate visual proof of the problem, such as screenshots of your device settings and error prompts.
  • Our technical support team confirms that the issue is unresolvable.
  • The claim is filed within 30 days of purchase.

Please note: If we manage to fix the issue after troubleshooting, or if you have already utilized a portion of your data, we reserve the right to issue a partial refund corresponding to the remaining unused data balance.

C. Incompatible Devices

Buyers are strictly responsible for verifying that their smartphones are carrier-unlocked and support eSIM technology prior to making a purchase.

  • If you accidentally buy a data plan for a locked or incompatible phone, we will issue a refund only if the QR code has not yet been scanned.
  • Once the activation QR code is scanned, refunds for device incompatibility are strictly prohibited.
  • All such requests must be made within 30 days of the transaction.

2. Situations Not Eligible for a Refund

We will decline refund requests in the following scenarios:

  • No Prior Support Contact: You faced connectivity troubles but failed to notify us for assistance during your journey. We cannot honor refund requests for issues brought to our attention after your trip has concluded.
  • Improper Deletion: You accidentally erased or removed the eSIM profile from your phone’s settings. Since eSIMs are generally single-use installations, deleting the profile makes it permanently void and unusable.
  • Carrier-Locked Phones: You attempted to install and scan the eSIM QR code on a device that is restricted by your home carrier.
  • Change of Plans (After Activation): You successfully installed the eSIM but later opted not to use it, or you connected to an alternate network provider instead.

3. Steps to Claim Your Refund

To initiate a refund request, please adhere to these instructions:

  1. Send an email to our support desk at [email protected].
  2. Use the exact subject line: “Refund Request – Order #[Insert Your Order Number]”.
  3. Ensure your email body contains:
  • Your specific Order Number.
  • A detailed explanation of why you are requesting a refund.
  • (For technical faults): Evidence including screenshots of the error message, your current APN configurations, and the network signal indicator.

4. Processing Timeframes

  • Upon receiving your email, our team will evaluate your case within 24 to 48 hours.
  • If your claim is authorized, we will instantly process the return to your initial payment method.
  • Please be aware that it may take anywhere from 5 to 10 business days for the credited amount to reflect in your bank account, depending on your financial institution or credit card issuer.

Should you have any further inquiries about these guidelines, please feel free to reach out to us at [email protected].